Hyatt Offices – Guangzhou
The Hyatt Hotels call center in Guangzhou was designed by HTM to reflect the brand’s global presence, offering a cohesive and immersive experience that prioritizes comfort, warmth, and community among staff and visitors.
The Hyatt Hotels call center in Guangzhou embodies the essence of the “World of Hyatt,” offering a cohesive and immersive experience that transcends individual brands within the group. Serving as the central hub for Hyatt’s operations in southern China, the space is designed to reflect the brand’s global presence while ensuring comfort and coziness for both staff and visitors.
From the moment a guest steps into the reception area, they are greeted by a sense of belonging to the “World of Hyatt.” A striking world map, subtly integrated into the logo wall, symbolizes Hyatt’s expansive reach and invites guests to embark on a journey through the brand’s diverse portfolio. This design element serves as a visual representation of Hyatt’s commitment to connecting people across the globe.
The office environment further reinforces this concept, with thoughtful design choices that prioritize comfort and warmth. Natural wood flooring, soft carpets, and pastel tones at the staff desks create a welcoming atmosphere. The seating arrangement, strategically placed around large windows, allows for an abundance of natural light, enhancing the overall sense of well-being and productivity.
The canteen, designed as a multifunctional space, serves not only as a dining area but also as a town hall where staff can gather for meetings and social events. This large, open space fosters a sense of community and collaboration, helping the team bond and achieve better results.
In every aspect of the call center, from the design to the functionality, the “World of Hyatt” is brought to life, ensuring that the essence of the brand is felt by everyone who steps through the doors.
Design: HTM
Photography: Hermen