Dojo Offices – Bristol
BDG architecture + design completed a unique and innovative regional contact centre in Bristol for technology company Dojo, blending thoughtful design, flexibility, and artistic elements to create a welcoming and inspiring environment.
BDG Architecture + Design (BDG) has completed the latest regional contact centre for the customer care branch of technology company Dojo. Located in Bristol’s central neighbourhood of Temple Meads, the workplace will serve as a contact centre and training hub to better enable Dojo’s fast-growing team to provide expert customer service to over 126,000 businesses.
Tasked with creating a contact centre that would break the traditional mould, BDG crafted a workspace designed to attract and retain top talent. It will deliver a cutting-edge environment with 402 desk spaces and a selection of flexible areas to respond to dynamic employee workflows and fluctuating staff numbers throughout the day and night while ensuring adaptability in line with the company’s future growth ambitions.
The design ethos draws inspiration from Bristol’s “alternatives” scene. Set across two floors, connected by a striking red staircase, the amenity-led approach to the workplace provides a sleek and sophisticated office and hospitality offer in an exciting fusion of design, culture and community. Graffiti art by local artists including Oshi, Andy Council, Epod and Will Barras, interacts with the interior in a way that encourages employees to discover and interact with art naturally as they move throughout the workspace. This approach brings authentic colour and character to the space, reflecting Dojo’s lively and people-centric culture. A large-scale feature piece spans two floors, infusing the circulation core with bold creativity and adding vibrancy to the workplace community. This unique flare helps foster an inspiring and engaging environment for employees, reflecting the company’s youthful energy and impetus on social capital.
BDG worked closely in collaboration with interior designer Staffan Tollgard whose residential design expertise supported an environment of homely familiarity. High quality, durable furniture and finishes bring a unique character by offering fun and tactile moments. Sitting somewhere between home and the office – functional but with longevity and comfort – special elements include two stunning boardroom tables made from the sake oak tree and low-level soft seating to encourage relaxation breaks. Rounded, soft-edged furniture was chosen to create a calming atmosphere. A colour palette of cobalt blue, olive green, and marle grey accents is complemented by indoor planting and biophilia to breathe life into the workspace and enhance wellbeing, elevating the work day experience from that of a traditional contact centre. A requirement for top-class training facilities for onboarding staff led to the creation of a flexible ‘experience centre’ for roleplaying real-world customer scenarios.
When not in use for training, the space functions as a teapoint or anteroom for town hall meetings, ensuring it is always useful and contributes to the overall upskilling of Dojo’s agents.
With its blend of thoughtful design, flexibility, and artistic touches, the new contact centre will offer a welcoming and inspiring environment for Dojo’s employees. By prioritising comfort, adaptability, and a sense of community, BDG has created a workplace that not only meets operational needs but also enhances employee wellbeing and job satisfaction, making it an ideal place to work and grow.
Design: BDG architecture + design
Photography: Phil Hutchinson
